Here are some Frequently Asked Questions about XSite Pay.

Why should I signup with XSite Pay?

First off, let me just say that is a great question. Who are we? Where did we come from? Here’s the story.  I was looking for a merchant processor for my companies as my processor at the time was taking almost 10% of my income for fees. While I was busy running my business, these guys were sticking their hands in my pockets and taking more money as i’m making less money and working much harder to keep my business’ afloat. It wasn’t until 5 years later when I was doing my taxes, I started noticing a pattern where my rates were being increased without my notice. New fees and PCI compliance taxes were being added without my consent or notice. Not only that, they charged me for my credit card reader that I didn’t return. Apparently, free doesn’t mean free.  So.. I decided to find a better way, as our company specializes in troubleshooting and finding a better way to do things, but we never really focused on ourselves… until now.  I was previously contacted by a company that I’ve worked with and spoke to a gentleman named Daniel, and he changed my entire thinking on merchant services. I forgot to mention previous to me discovering my overcharging from my previous processor, I was actively searching, contacting, and signing up for merchant providers I found from google. NONE OF THEM REPLIED.  I was completely ignored. Obviously, something is severely broken here. And in the history of our companies, we find a better way, and offer it to our customers to make running their business’ easier and less stressful. I’m a small business owner and have been operating multiple companies for over 18 years. I love to work and make things better. Life is difficult enough, and when you’re partners and tools don’t operate the way the should or are being greedy with taking too much of what you’re working for, this spawned the birth of XSite Pay. The newest addition to the XSite Media Los Angeles Family. We have a partnership with NDMS and to bring you the best possible rates on processing credit cards and apple pay available. You will be assigned an account representative who will be able to discuss your objectives and help you take your business to the next level.

What makes us better?

Experience. We’ve been on both sides of the client-business relationship and know what we expect and demand for our business. We’ve had 18 years to learn how business’ operate and be able to allow those companies to expand and grow by offering merchant services. The more ways you allow your customers to pay, the more revenue your business will generate. We work with industry-leading companies and technologies for maximum app and script compatibility and an API to integrate into custom developments. We stay updated with popular payment trends and are market leaders in customer service and support. Are you ready to experience the XSite difference? There is no commitments or obligations. Just fill out a simple form, provide us the info on where you want the money to go, and we’ll help get you setup to start accepting payments on your websites and new business’.

How do I get started?

Getting started with XSite Pay is very easy. Simply click on the Get Started button and complete a few questions. From there, we will send you the appropriate forms to sign up for a merchant account. Once you return the completed forms to us, we submit your application for processing and verification. Typically within a week or less, you will be able to start accepting credit cards for your business. We know time is money, and we do everything we can to automate and ease the time and stress of taking this step. Allow me to assure you that we will be here if you have any questions and we’ll talk you through the process. Put your faith in professionals who actually know how to provide excellent service from our merchant processor to payment gateway. We’ve got your back.

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Are there any fee's for switching?

Some merchant companies will charge a cancellation fee, typically if leased equipment is not returned within a timely manner as stated in your closing statement.

What do you need to do after you switch?

After the switch to XSite Pay is completed, if you are already an customer previous to signing up with us, we will just update the merchant information with directly, so you will not need to update any gateway settings on your website’s shopping cart integration.

If you are a new customer, we will setup your account and send you logins to finalize the setup process. After that, we will assist you with implementing the gateway into your software solution.

What are Merchant Services?

Merchant Services allow  you the ability to accept credit card payments for your business. The Merchant processor converts the credit card transaction from the card holder to your bank account.

What is a Payment Gateway?

A Payment Gateway allows your website to use a secure funnel to the gateway to accept and process digital transactions and works in tandem with the merchant provider to obtain, collect and process online payments.